Return & Exchange Policy

At You & Me Jewelry, your satisfaction with our handcrafted pieces is our highest priority. Each jewelry item is crafted with love and attention to detail, and we want you to be completely delighted with your purchase.

RETURNS & EXCHANGES

We offer exchanges within 14 days of receiving your order. If you are not completely satisfied with your jewelry piece, please contact us to arrange for an exchange for another item of equal value.

DEFECTIVE PRODUCTS

In the rare event that you receive a defective jewelry item, we will arrange for a replacement at no additional cost. All our pieces undergo strict quality control, but if any issue arises, we're here to make it right.

CONDITION REQUIREMENTS

All returns must be authorized by You & Me Jewelry and must be returned in their original, unworn condition with all tags, certificates, and packaging intact. Jewelry that shows signs of wear or damage cannot be accepted for exchange.

CUSTOM & PERSONALIZED JEWELRY

Custom-made, engraved, or personalized jewelry pieces cannot be exchanged or returned due to their unique nature. We ensure thorough communication during the customization process to guarantee your complete satisfaction.

JEWELRY WARRANTY

All our jewelry comes with a 1-year warranty against manufacturing defects. This warranty covers issues related to craftsmanship but does not cover normal wear and tear, loss, or damage due to improper care.

If you have any questions about our return policy or need assistance with an exchange, please contact our customer care team at support@youandme.com. We're here to ensure your You & Me Jewelry experience is exceptional.